I wanted some advice on how I can approach and ace my interview with The Emergency Medical Services (EMS) Authority, Enforcement Unit as a student assistant - it/help desk support . Here's the job description of the internship position:
The Emergency Medical Services (EMS) Authority, Enforcement Unit is seeking a Student Assistant to provide Help Desk support assistance for EMSA end-users to ensure that hardware and software is operational and that IT issues are resolved in a timely manner.
The mission of the EMS Authority is to ensure quality patient care by administering an effective, statewide system of coordinated emergency medical care, injury prevention and disaster medical response. For more information visit www.emsa.ca.gov
Familiarity with Content Management Systems and HTML. Ability to pay careful attention to detail. Ability to work in a professional environment. Ability to work independently and to take initiative to accomplish required tasks. Ability to work in a team environment, dealing tactfully with EMS Authority staff to accomplish required tasks. Must have exceptional organizational skills in order to meet deadlines. Assist with other tasks, as the workload demands.
Under the general direction of the Chief Information Officer, the Student Assistant will perform a variety of tasks for the Information Technology Unit. Such tasks are comprised of: collaborating with departmental personnel to keep program web pages up to date, maintain existing pages on the departmental website, add and delete pages, as needed, troubleshoot and debug performance issues, monitor site traffic, ensure that site and pages attached to them remain in working order, and ensure that site is user friendly and easy to navigate. Additionally, the Student Assistant will provide Help Desk support for EMSA end-users to ensure that hardware and software is operational and that IT issues are resolved in a timely manner.