I'll second Chris' advice and chime in with some advice of my own. Admittedly I'm still not 100% sure what your current employment situation is from your post, but I'm going to assume you've been working in IT support for the last 2.5 years off and on since you haven't found the right role that you really want.
I'll give you the same analogy I gave someone previously - you're on the opposite side of the door and you're trying to get inside and it looks you are trying to break down the door. Now you might be able to get in, but if you do you are going to cause a lot of collateral damage. And you better hope the person on the other side of the door doesn’t have a gun. You know what’s a better approach? Have someone on the other side of the door open it for you.
If you're not finding the right opportunities to interview for, something in your process is broken. How are you using your past connections / resources to get you interviews? Are you working through your school career center to do things like review your resume, brush up on your interview skills, and search for job postings? You may not have the same full access they would provide for current students, but they wouldn't shut you out either. Perhaps you can work on a side project with a past professor that more aligns with what you ultimately want to do long-term. Pro bono of course.
I remember when I was at Deloitte and I had an SAP Analyst come up to me and basically tell me they didn't want to do SAP anymore, they wanted to get things like digital brand marketing or mobility solutions. We had a separate area of the consulting group where that was available and I had a connection with a Partner who had created a practice from scratch that was right where this SAP Analyst wanted to be. But this Partner didn't know this SAP Analyst personally. He wanted to see commitment and capability (a fair request).
So I challenged this SAP Analyst with the following: go work on projects for this Partner on the side during your own time - evenings / weekends / whatever it takes. Because if you show this Partner you have what it takes and he has an opening pop up, he'll take you. It might be a few weeks, a few months, or even a couple of years and during that time your life is going to suck (we are talking an extra 15 - 20 hours a week on top of his regular SAP consulting duties), but it will all be worth it when the call comes. I made the connection and vouched for this SAP Analyst (i.e. I "opened" the door for him) and I told him the rest is up to you.
What wound up happening is that this guy made such a positive impression that not only did the Partner transfer this SAP Analyst into his practice, they sponsored his MBA as part of the inaugural Cornell Tech MBA cohort in NYC. In a nutshell, this is what you need to do - find that person that is going to open the door for you and make your personal investment in a new role.
I would also look to see if there is any way to get the start date extended (if that's an option for you in your current financial situation) - saying that you would like some more time to consider making this career jump. The last thing I would do in your case is accept and renege the offer - that's just burning bridges at that point and you never know when that will come back to haunt you later. That is simply a lack of integrity - I know people have done that to me in the past and I will never consider those people for another position ever again.
I'll preface my comments by saying I used to run campus recruiting at Deloitte for my alma mater and Deloitte was one of the biggest hiring companies on campus - so I sifted through many hundreds of resumes every recruiting season to get to the 15 or 20 candidates we hired each year. Here are my thoughts:
I'll echo Daniel's comments - you really need to slim this down to one page. As a point of reference, when I was accepted to Chicago Booth MBA I had 13 years of work experience at major consulting firms (Bain, Accenture, Deloitte) working on global engagements. The Chicago Booth application said one page resumes - no exceptions. If I can somehow cram all that work experience into a one page resume, you should be able to do the same.
There is WAY too much text here - especially when you get to your work experience. I'll be honest, I got to your first position and I completely tuned out and didn't even read it. I started thinking about that nice glass of wine I had at dinner and how much I wished I was still drinking it. When that happened to me at resume review time during campus recruiting, that usually meant your resume swiftly went into the no pile. Summarize your experience and make it a bulleted list - I honestly find it hard to believe you can't summarize your work experience at Rady Children's Hospital to no more than 3 or 4 succinct bullet points.
Your formatting and margins are way off - or at least it looks way off when I opened it up. It might just be the way a word document comes over in the Huttle platform - you should always PDF your resume and use that when sharing with an external audience so that you can control the way the layout of your document looks.
I'm not sure why you are splitting out your Continuing Education SD and New Horizons SD certification courses / exams the same way you do your ITT Education. That's also taking up a lot of real estate. I'd lump your certifications as part of your technical skills or qualifications - no need to break it out separately as education.
I'm also not a big fan of your changing font style between body text and various headers. Different sizes and bolding is fine for emphasis, but switching between Arial to Times New Roman (or whatever it is you are doing) is way too distracting.
In terms of your technical qualifications, you should strive to keep things somewhat relevant and up to date. I'm not sure how much you benefit by saying you are trained in Windows XP or Windows Server 2003 when we live in a Windows 10 / mobile OS world.
Hope that helps - best of luck
Well I would have said that I would have started sending my resume out just to see what's out there after the last round of layoffs, but hindsight is obviously 20/20.
I was in a somewhat similar position when I took a position at a smaller consulting shop in Dallas between my stints with Accenture and Deloitte Consulting. What wound up happening was that my company was having problems signing deals with new clients and renewing current clients so the executive team started making decisions on who to keep on the salaried payroll and who to move to a hourly rate and only paid when they were staffed on a project. I was one of the folks they kept as salaried payroll, but I saw the writing on the wall and started shopping my resume around pretty aggressively. The other companies understood my situation (especially since it wasn't really my fault) and I wound up with 3 separate offers within 2 weeks - I decided to go with Deloitte since I was ready to go back to a larger and more stable environment.
Since you are a recent grad, check back in with your university career office and see what they can do to assist you. A lot of schools will still give you full access to their job postings / career websites if you are less than a year after graduation. It's not the most optimal time to go back on the campus recruiting search (since most companies have already filled their recruiting allotments), but it's worth a shot. Also, where did the other engineers who got laid off go? If you worked with them and they can vouch for you, they might open a door for you at their new company.
Lastly, I have seen quite a bit of chatter from my Deloitte contacts about looking for more Business Technology Analysts (BTA) - which is quite odd at this point of the recruiting cycle (most positions are filled in the Fall). But if that is an opportunity you might be interested in, you could check in with the local Deloitte office (or possibly via a connection at your university career office) and see what might be available. They normally have start dates for BTAs in Feb / July / Sept each year, but they have had expedited start dates in the past due to market conditions.
One last thing - whatever you do, don't mention to anyone at your company that you are potentially looking. If what you are saying is true, all you would do is paint a huge target on you that you might jump ship and they might just give a helpful "push" overboard. That would be a little more problematic to explain at an interview.
Hope this helps - keep us posted on what happens.
One of my favorite books that I read over and over again is The 48 Laws of Power by Robert Greene. It's basically an in-depth study of what people to do attain power (usually through very devious means) and provides historical context on people that followed each law and also transgressed each law.
I remember my wife complaining about the erratic behavior of some executives at one of her past jobs. When she explained to me what they were doing, I could always loop it back to one of the 48 laws of power and I was able to walk her through it. It actually gave her really good insight into the way her executives thought and worked.
Since the book is broken up into 48 chapters (one per law), it's easily digestible in short settings. And it has a snazzy cover with the word POWER in big gold lettering on the front - definitely a good conversation starter if you whip it out on the subway or a coffee shop.
Now I wouldn't recommend actually following the laws in real life unless you a power hungry sociopath who doesn't care about other people (unless you can use them to increase / consolidate your power), but if you are trying to navigate a treacherous work environment it is a very enlightening read.